For City water and sewer customers that sign up, the City has offered automatic bank account deductions to pay utility bills for years — and it works great for many residents.
But we also knew that it was important to offer online payment of utility bills with credit cards.
As simple as that sounds, it turned out to be a rather complicated service to add as it required a seamless connection with our financial billing technology — and getting software to talk to each other and share the right information was a bigger challenge than we anticipated.
At long last, we started offering online payment of utility bills with credit cards in February 2018.
This week the Finance Department reported that since February’s introduction of the new online payment option, we’ve had 700 customer transactions — and their payments represent about 7% of our total utility receipts.
In this era of ubiquitous online shopping, we’re glad that our credit card payment service is gaining traction too.
Here’s a link to the register for online payment of City utilities.