Maybe it’s the Christmas spirit in the air but after posting a blog about Kent city employees giving back to their community yesterday I wanted to share a short story that shows how that same caring comes through when city employees do their work every day. This particular example came across my desk from the Fire Chief who was proud of his guys. It’s hard not to read this and be touched by the actions of Mike Stanley and Jamie Samels, two of Kent’s Fire Department’s finest.
The following memo was written to Fire Chief Williams from Captain Manthey:
I received a call this evening from a Jxxxxxx Lxxxxxxxx in regards to the actions of FF Mike Stanley and FF Jamie Samels. Ms. Lxxxxxxxx apparently is terminally ill and has occasion to call us for assistance and sometimes transport. Such was the case the evening of 10/25.
Ms. Lxxxxxxxx wanted me to know how much she appreciated the efforts of these two firefighters as they tended to her, and her family this evening as she called for our help.
I could hear her voice cracking as she told me what great guys these firefighters were and how they treated her so well. The attention she received at her home and enroute to the hospital was “fantastic” and “comforting”.
She made mention that they had an extremely long wait at the hospital and both of these firefighters stayed at her side to meet her needs during this time – going as far as to provide her with warm blankets as she waited and became chilled.
I even spoke with her 11 year old daughter who apparently was quite upset during the whole ordeal, and they helped put her mind at ease as well.
Ms. Lxxxxxxxx wanted us all to know that she and her family are proud to call Kent their home and are ever so grateful to be served by this Fire Department.
I spoke with this woman for over ten minutes and just thought you may want to know of her compliments towards these two firefighters and a job well done. They went above and beyond in customer service on this call, and it seems typical of both these guys in my dealings with them and the call back responses I have gotten.